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FAQ

Shipping

Shipping is free in Europe! We use DHL Premium International Shipping, which works with different types of couriers depending on your country. Our Free Shipping method is registered and takes 1-5 business days. For international Shipping it takes 2-15 days, depending on the country you are located in.

Orders are shipped from our office in Berlin, Germany.

Our handling time takes 1-2 business days. This means that your order will generally be sent out within this period. Once your items have been dispatched, we will send a notification email to your registered email address.

After our handling time, shipping typically takes 1-15 business days. Depending on your location. 

Orders and payment

Just click on a product you like and add to cart. Then follow our easy and secure checkout process.

You can paste or type your coupon at the checkout page on the coupon box in your order summary, the box is right below the products you want to buy. After pasting the code click on the "Apply" button and the discount will be deducted from your purchase value. Please note that you can only use one coupon per order since our discount coupons are not cumulative.

All transactions and payments are processed in EUR.

We currently accept PayPal, Apple Pay, Mastercard, Visa and American Express. All transactions are in Euros. All payments made on https://kimoberlin.com are secure - we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.

We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. Drop us an email, and we will get back to you.

Tracking

You can check the location of your order by entering your tracking number on the DHL Track & Trace Page by clicking here.

Usually, the tracking numbers will be active within 2 business days after the shipping confirmation email is sent. Please note that the tracking activity can suffer delays from customs and shipping processes.

Products

All our products are made in Europe. We are committed to fair employment practices and the upholding of human rights.

We believe that only through the best raw materials we are able to achieve the most amazingly unique products. For that reason, we maintain a sustainable long-lasting relation with only the best and most reliable suppliers. The material for every model is explicit in the product description.

Returns

Your satisfaction is of great value to us. If you are not completely satisfied with your goods, simply return them to us within 14 days. For more information please visit our Refund Policy, under returns.
The costs associated with the return are the responsibility of the customer.

All returned items will be credited to the original payment method, you will receive an email confirmation when your return has been processed. Please note that refunds can take up to 5 business days to show on your account due to varying processing times between payment providers.

Other

You can contact us through our CONTACT US page! We will be happy to assist you.